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How po99 Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This page covers exactly what we collect when you sign up, fund your account via JazzCash or Easypaisa, or reach our support team — and what your rights are over that information.

Account Data ProtectionPayment PrivacyData Access RightsCookie Controls

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REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we store your information, want to request a copy of your data, or need to update the details on your account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered mobile number so we can locate your account.

Team online

Email Support

Send your data request to our support address. We aim to acknowledge privacy queries within one business day and resolve them within the period required by applicable law.

Live Chat

Open the chat widget from inside your account dashboard. Our team can walk you through data access, correction requests, or account closure from the same window.

Account Settings

Many data changes — contact number, linked wallet, communication preferences — can be handled directly inside your account profile without contacting support.

What Data We Collect and Why

po99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with po99, we collect the details you provide at registration — name, contact information, and the mobile wallet or payment method you link, whether that is JazzCash, Easypaisa, or Raast. We use this to verify your identity, process deposits and withdrawals,

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and keep your account secure. We do not sell your personal data to third parties or share it outside the purposes stated here. Transaction records tied to your JazzCash or Easypaisa payments are retained for the period required under applicable financial regulations. Where you access po99
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through a mobile browser or app, we may collect device identifiers and session data to protect against unauthorised access. All data handling is subject to local law and is available only where local law permits. If your region is outside eligible jurisdictions, some features and data-processing
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activities may not be available to you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR DATA

Data Security and Your Account

We apply security controls across every part of your account journey — from registration through to each JazzCash or Easypaisa transaction. Access to your account data within our systems is restricted to the teams that need it to operate the service, and those permissions are reviewed regularly.

Encrypted Storage

Your personal details and payment records are stored with encryption at rest. This includes wallet identifiers linked to JazzCash, Easypaisa, and Raast, which are held separately from your login credentials.

Cookie Management

We use session and analytics cookies to keep your account active and understand how the lobby is used. You can review and adjust cookie settings through the preferences panel in your browser or account.

Data Retention

We keep your account data for as long as your account is active and for any additional period required under financial or regulatory obligations in your jurisdiction. Closed accounts are cleared within the applicable retention window.

Requesting Changes

You have the right to access, correct, or request deletion of your personal data. Contact support with your registered number and we will process the request in line with the rules that apply in your region.

Privacy Policy — Your Questions Answered

Here are the questions we hear most often about how po99 manages your data, your rights, and what happens when you use local payment methods to fund your account.

We collect your name, mobile number, and the payment method you choose — JazzCash, Easypaisa, Raast, or a bank transfer. We also record device and session data to protect your account from unauthorised access.

Yes. Payment records are retained for the period required under applicable financial rules. This data is used only for account verification, dispute resolution, and regulatory compliance — not for marketing.

You can. Contact support through live chat or email with your registered mobile number and specify what you need. We will process the request within the timeframe required by the rules applicable to your region.

We do not sell your data. We share it only with payment processors like JazzCash and Easypaisa to complete transactions, and with service providers operating under confidentiality agreements on our behalf.

Most changes can be made directly in your account profile under settings. For changes tied to identity verification — such as your registered number — contact support and we will guide you through the verification step.

Your account data is retained for the period required under financial and regulatory obligations in your jurisdiction. Once that window passes, personal data is deleted or anonymised in line with our retention schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCrash Dynamite InfoAbout Us

How po99 Handles Your Personal Information

Contact Us About Your Data

Email Support

Live Chat

Account Settings

Data Security and Your Account

Privacy Policy — Your Questions Answered

01 What personal data does po99 collect when I register?

02 Is my JazzCash or Easypaisa transaction history stored?

03 Can I request a copy of the data po99 holds on me?

04 Does po99 share my data with third parties?

05 How do I update my contact details or linked wallet?

06 What happens to my data if I close my account?

Privacy Policy

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